The customer, identified as Omotayo, shared her experience on social media, expressing dissatisfaction with the meal's portion size and quality. She noted that the soup appeared small and lacked sufficient chicken, leading to her disappointment.
In a personal message to Omotayo, Hilda Baci acknowledged the concern and apologized for the unsatisfactory experience. She emphasized her commitment to delivering high-quality meals and expressed regret for not meeting expectations in this instance. To rectify the situation, Baci offered a ₦50,000 meal voucher for future use.
Omotayo expressed gratitude for Baci's prompt response and the voucher, stating that she did not anticipate such a resolution. She appreciated Baci's acknowledgment of her complaint and the opportunity to continue enjoying the restaurant's offerings.
This incident has sparked discussions online, with some supporting the customer's feedback and others defending the restaurant's pricing and portion sizes.
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